Facebook Bots and Their Increasing Popularity

•  Summary of my news update
  
  
  Facebook messenger in 2016 started to use chatbots. They initially failed as original chatbots were frustrating and difficult to communicate with. They didn't fully understand what the consumer wanted. Original chatbots told weather and helped with food orders. 
  Chatbots now create 2 billion messages per month and are becoming well liked. Epytom is one of the companies that uses bots to sends new outfit trends via Facebook messenger to consumers. It helps them make purchasing decisions. Businesses are profiting greatly from launching messenger bots. One example of a bot business who is making 1 million in monthly revenue is Snaptravel. They sell hotel deals through a half bot, half human on Facebook messenger. This makes it very convenient for both the business and the client as a 24 hour bot will be available to help consumer.
   

 Chatbots are predicted to cut business expenses down 8 million by 2022. Businesses will be able to focus more on other important activities now that bots can answer the simple questions. I believe bots are cool and and an exciting part of our future.

 This relates to class as availability icons are used to determine whether a business is available to chat. Most bots are available all the time. Direct communication is used as the bots communicate with you through direct messaging. An external social network is used to focus on customers and their needs.

 

Sources:

 https://blog.hartleybrody.com/fb-messenger-bot/

https://www.forbes.com/sites/mariyayao/2017/10/12/from-gloom-to-glam-the-evolution-of-facebook-messenger-chatbots/#babd8773abdc